eTelecare Global Solutions is in need of Network Support Specialist

Details

ETELECARE GLOBAL SOLUTIONS, Inc. a leading call center and business process outsourcing (BPO) company, and the country's outstanding employer of the year by the People Management Association of the Philippines (PMAP). eTelecare is one of the Philippine’s largest contact centers, with 8 sites, and over 7,000 employees in this country alone. eTelecare has grown from a small outsourcing startup with one site and 500 employees, to one of the world’s leading customer contact center providers.

eTelecare Global Solutions only recruits the best candidates from the country's leading universities and technical schools. Our new employees receive extensive instruction on call center skills, including American culture and idioms, sales techniques and customer service, before they train on client programs. As a result, our employees are capable of handling even the most complex programs and most demanding customers.

With superior service, and dramatic growth, eTelecare is where careers take off.

NETWORK SUPPORT SPECIALISTS

Responsibilities:
• As a network support specialist, you'll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for Internet connection. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:
- Must have finished a four-year course in college.
- If undergrad of at least 2 in college, must have a call center experience for 6 months.
- With IT inclination; familiar with Internet connection and Network troubleshooting.
- Excellent English communication skills.
- Good problem solving and decision making skills.
- Applicants should be Filipino citizens or hold relevant residence status.
- Fresh graduates/Entry level applicants are encouraged to apply.
- Full-Time positions available.

For more information about our company, visit our website:
http://www.eTelecare.com

How to Apply

Walk-in and experience ONE day application process. APPLY NOW!

Visit us at:

Ground Flr., i2 Bldg.
Asiatown IT Park,
Lahug, Cebu City
Hotline: (032) 411-9030