Convergys Corporation is looking for a Help Desk Technician

Details

Convergys Corporation (NYSE: CVG) is a global leader in relationship management providing customer care, human resources, and billing services. We help our clients make smarter decisions about how to add value from their customer and employee relationships. We offer a "high-tech, human-touch" approach that combines skilled customer service representatives with advanced customer and information management technologies. This approach has made us a global leader for 25 years.

Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.

Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has eight contact center facilities in the Philippines – six located throughout Metro Manila, two in Cebu City, and our ninth centre, in Bacolod City. We employed approximately 12,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business.

We are currently looking for HELP DESK TECHNICIAN (CEBU CITY)

RESPONSIBILITIES:
■ Performs real-time diagnostic and problem resolution in concert with the client.
■ Provides second tier support to team members.
■ Technical areas supported will include but not limited to mainframe; mid-range; client server; desktop applications and connectivity; remote access and mobile computing and all related aspects of the technical infrastructure.

REQUIREMENTS:
■ Candidate must posses at least a Bachelor's / College Degree in Engineering (Computer/ Telecommunication), Computer Science/Information Technology or equivalent
■ At least 1 year(s) of working experience in the related field is required for this position
■ Applicants should be Filipino citizens or hold relevant residence status.
■ Preferably 1 to 4 years experienced employees specializing in IT/Computer - Network/ System/Database Admin or equivalent
■ Good communication skills
■ Full-Time positions available

For more information about our company, visit our website:
http://www.convergys.com/careers

How to Apply

Are you looking for a company that is committed to its employees? A company that is personally rewarding, yet professionally constructive? We foster an environment that attracts, develops and rewards highly effective people.

There's more to life than work, we understand that. Caring for the health and well being of all our employees is truly important. Our benefit plans reflect this and offer our employees competitive options. We are committed to providing quality healthcare benefits that are affordable for employees and the company.

Here are some of the benefits we can offer you:

- Basic life insurance and basic accidental death and dismemberment (AD&D) insurance at no cost
- Tuition Reimbursement Plan
- Retirement Savings Plan
- Employee Stock Purchase Plan

You see, we offer more than just a job. We offer a relationship with the family that is Convergys – great benefits, award-winning people and a commitment to diversity. People and opportunity make a difference.

Grow personally and professionally. Explore the advantages of sharing your talents with Convergys.

There are 4 ways to apply for this position in our Philippines site:
1. Send in your updated resume through jobsph@convergys.com
2. Visit our website at www.convergys.com/careers
3. Call us at 411-9401
4. Or click button below: 'Click Here to Apply'

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Convergys is an equal opportunity employer.